Frequently Asked Questions – Zeanor Scents

Frequently Asked Questions (FAQ)

Have questions about our perfumes, orders, or delivery? Find answers to the most common questions below. If you need further help, feel free to contact us.

About Our Fragrances

What types of fragrances does Zeanor Scents offer?

We offer a curated range of premium perfumes for men, women, and unisex wear. Our collections are organized by scent family (oud, floral, citrus, woody, oriental) and occasion to help you find your perfect match.

How long do Zeanor Scents perfumes last?

Our fragrances are formulated for long-lasting wear, typically lasting 6–12 hours depending on skin type, application area, and the specific scent concentration (EDP or EDT).

Are your perfumes original and authentic?

Yes. All Zeanor Scents products are 100% authentic and sourced directly. We do not sell replicas or imitations.

Are your fragrances cruelty-free?

Absolutely. We are committed to cruelty-free practices. None of our products are tested on animals.

Ordering & Payment

How do I place an order?

Simply browse our collections, add your desired products to the cart, and proceed to checkout. We accept multiple payment methods for your convenience.

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 12 hours of placement. Please contact us immediately at our support email if you need to make changes.

Is it safe to shop on Zeanor Scents?

Yes. Our store is secured with SSL encryption and we use trusted payment gateways to ensure your personal and financial information is always protected.

Shipping & Delivery

Do you deliver across Pakistan?

Yes, we deliver nationwide across Pakistan. Please visit our Shipping & Delivery Policy page for full details on timelines and charges.

How long does delivery take?

Standard delivery typically takes 5-7 business days within Pakistan. Express options may be available at checkout.

Do you offer international shipping?

We are working on expanding our international shipping options. Stay tuned for updates or contact us for special requests.

Returns & Refunds

What is your return policy?

We accept returns on unopened, unused products within 14 days of delivery. Please visit our Returns & Refunds Policy page for full details.

What if I receive a damaged or incorrect product?

We sincerely apologize if this happens. Please contact us within 48 hours of receiving your order with photos of the issue and we will resolve it promptly.

Gifting

Do you offer gift packaging?

Yes! Our products come in premium, gift-ready packaging. We also offer special gift sets — perfect for birthdays, anniversaries, Eid, and other occasions.